Refund and Returns Policy

1. Returns & Exchanges

Because every product at De Roses Lab is made-to-order specifically for you, we do not accept returns or exchanges if you changed your mind or ordered the wrong size/color.

We encourage you to review your order and the size charts carefully before confirming your purchase.

2. Damaged or Misprinted Items

Your satisfaction is our priority. If your order arrives damaged, defective, or if you received the wrong item, we will offer a free replacement or a full refund.

• Timeline: You must submit a claim within 14 days after the product has been received.
• Process: Please email us at info@deroseslab.com with your order number and clear photos showing the issue (the damage or the misprint).

3. Packages Lost in Transit

For packages lost in transit, all claims must be submitted no later than 14 days after the estimated delivery date. We will investigate the shipment with our carriers and, if confirmed lost, we will send a replacement at no extra cost to you.

4. Incorrect Address

If you provide an address that is considered insufficient by the courier, the shipment will be returned to our fulfillment center. You will be liable for reshipment costs once we have confirmed an updated address with you.

5. Unclaimed Packages

Shipments that go unclaimed are returned to our fulfillment facility. You will be liable for the cost of a reshipment to yourself.